50331D - Windows 7, Enterprise Desktop Support Technician

AUD$ 4,000
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Academy IT strive to provide you with the training you need when you need it most. If you require a course and can’t attend on the dates provided or if they are not suitable to your staffing or project timelines – please call PH: (08) 7324 9800 to negotiate an alternative booking time.

About this course

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.  It will also help test takers prepare for the 70-685 and 70-682 exams

Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.  A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended

At Course Completion

After completing this course, students will be able to:

  • Identify and Resolve Desktop Application Issues
  • Identify the Cause of and Resolve Networking Issues
  • Manage and Maintain Systems That Run Windows 7
  • Support Mobile Users
  • Identify the Cause of and Resolve Security Issues

Pre-requisites

Before attending this course, students must have

  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings
  • TCP/IP Troubleshooting skills

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