This course aims to provide IT workers with a base knowledge of the international standards of IT service management and best practice based on these standards.  At completion of this course participants have the ability to undertake the ITIL® Foundations exam and earn international accreditation at this level.

At Course Completion

After completing this course, students will be able to:

·         understand the concepts of IT Service Management;

·         understand the roles within IT organisations and their interaction from a service perspective;

·         have the knowledge to manage and deliver an IT Service which is tailored to meet business needs;

·         Use best practice in the delivery of their service;

·         Understand the importance of Change Management, Availability Management and Root Cause Analysis.

Prerequisites

There are no pre-requisites for this course.  It would be helpful for the participant to have experience working in an IT environment.

ITIL® is a Registered Trade Mark of the Cabinet Office