ICT40215 - Certificate IV in Information Technology Support

Course Description

Our ICT40215 - Certificate IV in Information Technology Support includes a high level of vendor (Microsoft, ITIL & HDAA) content that is consistent to what is delivered to existing industry IT technicians. Vendor training is recognised internationally as an industry benchmark for product specific training.

Our course provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. Our course is suitable to advance your IT skills and provide you with an excellent level of learning that is recognised by those employers in industry - specifically operating on Microsoft Technologies. 

Study Pathway

Upon completion of Certificate IV in IT Support you will gain direct entry to the AIBT ICT50318 Diploma of Systems Administration or a range of other ICT15 Diploma qualifications.

Career Opportunities

Once you graduate, you will be able continue your studies at Diploma level or seek a career in the ICT industry with the intention of establishing a career in an IT support capacity.

Participants who complete this qualification commonly find roles as Customer Support, Database Support, Help Desk Specialist, Network Support Technician, PC Support Technician, Technical Support – sustainability, User Support (Technical).

Industry/Vendor course content

Entry Requirements

There are no entry requirements for this qualification.

Preferred pathways for candidates considering this qualification include:

• after achieving ICT30115 Certificate III in Information, Digital Media and Technology, or

• other relevant qualifications or units equivalent to the core of ICT30115, or

• with demonstrated vocational experience in a range of support-related work environments in service desk support, database support, networking support or similar

Duration

• 1 year full time study
• Fast track options are available