ITILR - ITIL One Day Overview v0.2

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ITIL Overview Objectives

  • Gain knowledge of the ITIL termonology Structure and basic concepts
  • To better understand the core principles of the ITIL Practices for IT Service Management
  • To help determine and understand how ITIL can help your business be more efficient and grow.

 

1 Day Overview Agenda

  • Introduction to ITIL
  • Service Management overview
  • Service Strategy Lifecycle (including case study)
  • Service Design Lifecycle (Including case study)
  • Service Transition Lifecycle (Including case study)
  • Service Operation Lifecycle (including case study)
  • Continual Service Improvement Lifecycle (including case study)
  • Functions
  • Conclusions

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