About this course
This 5 day course delves into the practical aspects of the ITIL® Service Lifecycle and processes relating to the Planning, Protection & Optimisation of IT Services. The requirements, activities, methods and approaches for implementing and managing these processes will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.
This course is intended for individuals and IT professionals who require a deeper understanding of the ITIL® Planning, Protection & Optimization processes and how they may be used to enhance the overall quality of IT Service support and delivery. It is also suitable for operational staff who wish to enhance their role-based capabilities.
At Course Completion
Proven industry best practice provides knowledge on ITIL® terminology, process structure, roles, functions and activities that will assist in improving user support practices and as a result, improving the stability of the IT infrastructure. The course provides participants with practical guidance on the design and implementation of integrated end-to-end processes and functions involved in preventing recurring faults within the IT infrastructure whilst effectively responding to customer issues and requests, with reference to the Service Lifecycle approach as described in ITIL®.
A pass in the ITIL® Foundation exam or the ITIL® Bridging exam. Proof will need to be provided before attending the course. We recommend that course participants are familiar with the 5 ITIL® Core Publications prior to attending the course. In particular, the process chapters from the Service Operation Book and some familiarity with the Continual Service Improvement Book would be an advantage. We estimate approximately 10 hours of personal study will be required. The ITIL® Books are not included with this course.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.
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