About this course
ITIL® provides businesses with a customisable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
This hands-on course leads to a Certificate in ITIL® Service Lifecycle Management - Continual Service Improvement. Upon successful completion, students can expect to gain competency in continual Service Improvement Principles, continual Service Improvement Processes, continual Service Improvement Methods and Techniques, continual Service Improvement technology related activities, organisation and technology for Continual Service Improvement, and understanding. Implementation approaches, challenges, and critical success factors and risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organisation
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.
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