About this course
This intermediate course looks at the IT department from an organisational perspective to truly understand how IT can help the business achieve their strategic objectives. It focuses on understanding how to design IT services not only as an organisational capability but also as a strategic asset. The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage. There is an examination at the end of the course. The SS exam is very challenging. It consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 3 credits towards the ITIL® Expert Certification.
Industry Association Recognition: Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 10 points
At Course Completion
After completing this course, students will be able to:
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management for IT Services
The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategising activities within the Service Lifecycle.
Before attending this course, students must pass in the ITIL® V3 or ITIL® 2011 Foundation exam or the ITIL® V2-V3 Bridging exam. Proof will need to be provided before attending the course. Candidates should have exposure to basic concepts in IT and related work experience of at least two years. Students are advised to prepare for this course by reading the sections of the core ITIL® publications that are mentioned in the Service Strategy Syllabus. The core ITIL® publications are not included with this course. There will be approximately 21 hours of personal study required in the evenings during this course, as part of preparation for the exam.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.
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