ITIL Foundations v4 Including Exam Voucher (2 Day)

$1,850.00

About this Course

Learn the language of IT Service Management and the processes that support it.

ITIL 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. ITIL 4 has also been designed to be compatible with ITIL v3 to further add knowledge to a time proven international framework.

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS) which is a new way to look at IT Service Management, providing a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This qualification is simply a ‘MUST HAVE’ for any organisation, department or individual concerned with improving IT Service Management and contributing to business value through excellence in service

Course Outline

SKU: ITILF-1 Categories: , ,

Description

Audience Profile

The ITIL 4 foundation course audience includes all staff across IT functions as well as anyone who is looking to upgrade their ITIL v3 certification and knowledge

What this course covers

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL® practices and how they contribute to value chain activities

Course Outline

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