ITIL Foundations v4 Including Exam Voucher (2 Day)

$1,850.00

About this Course

Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate and Exam Voucher.

Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.

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SKU: ITILF-1 Categories: , ,

Description

At Course Completion

After completing this ITIL® training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organisation work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfilment will be undertaken.

Prerequisites

There are no pre-requisites for this ITIL® training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service Management.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2019

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