At Course Completion, you will:
Understand the key concepts of ITIL® service management
- Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
- Understand the four dimensions of ITIL® service management
- Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL® practices and how they contribute to value chain activities
Participants must have completed the V3 of the ITIL Foundation Course.
Note that there is no bridging exam for ITIL® 4 – the ITIL v4 Foundation exam is the same exam for both the three-day foundation course and this two-day upgrade course.
This course pricing includes the ITIL® 4 Foundation Certificate Exam at the end of day 2 of the course. It is a 60-minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided and reviewed to assist in preparation. The exam is online in the classroom, and the results will be available immediately.
ITIL® training is delivered by Academy IT as an affiliate of Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2014.
The ITIL® 4 Foundation bridging course targets the participants in the IT and business domains who already have achieved their Foundations Certificate for ITIL version 3 and wish to update their service management understanding.
This course and the related certification can be beneficial for the following roles:
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- IT Consultants
- IT Developers
- Service Providers
- System Integrators
- Managers who interact between the business and IT
Industry Association Recognition
Project Management Institute (PMI)®
- Contact Hours: 21 hours
- Professional Development Units (PDUs): 21 PDUs
Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 10 points
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IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PROJECT MANAGEMENT INSTITUTE®, PMI®, Certified Associate in Project Management (CAPM)®, CAPM®, Project Management Professional®, Project Management Professional (PMP)®, PMP®, PMBOK®, PMI Logo, and PMI Registered Education Provider Logo are registered marks of the Project Management Institute, Inc.
ITIL® training is provided by Academy IT as an affiliate of Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2018