Description
At Course Completion, you will:
Understand the key concepts of ITIL® service management
- Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
- Understand the four dimensions of ITIL® service management
- Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL® practices and how they contribute to value chain activities
Prerequisites
Participants must have completed the V3 of the ITIL Foundation Course.
Examination
Note that there is no bridging exam for ITIL® 4 – the ITIL v4 Foundation exam is the same exam for both the three-day foundation course and this two-day upgrade course.
This course pricing includes the ITIL® 4 Foundation Certificate Exam at the end of day 2 of the course. It is a 60-minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided and reviewed to assist in preparation. The exam is online in the classroom, and the results will be available immediately.
ITIL® training is delivered by Academy IT as an affiliate of Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2014.
Target Audience
The ITIL® 4 Foundation bridging course targets the participants in the IT and business domains who already have achieved their Foundations Certificate for ITIL version 3 and wish to update their service management understanding.
This course and the related certification can be beneficial for the following roles:
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Architects
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- IT Consultants
- IT Developers
- Service Providers
- System Integrators
- Managers who interact between the business and IT
Industry Association Recognition
Project Management Institute (PMI)®
- Contact Hours: 21 hours
- Professional Development Units (PDUs): 21 PDUs
Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 10 points
Trademark Acknowledgement
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PROJECT MANAGEMENT INSTITUTE®, PMI®, Certified Associate in Project Management (CAPM)®, CAPM®, Project Management Professional®, Project Management Professional (PMP)®, PMP®, PMBOK®, PMI Logo, and PMI Registered Education Provider Logo are registered marks of the Project Management Institute, Inc.
ITIL® training is provided by Academy IT as an affiliate of Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2018
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