ITILR - ITIL One Day Overview v0.2

Call for pricing
Academy IT strive to provide you with the training you need when you need it most. If you require a course and can’t attend on the dates provided or if they are not suitable to your staffing or project timelines – please call PH: (08) 7324 9800 to negotiate an alternative booking time.

ITIL Overview Objectives

  • Gain knowledge of the ITIL termonology Structure and basic concepts
  • To better understand the core principles of the ITIL Practices for IT Service Management
  • To help determine and understand how ITIL can help your business be more efficient and grow.


1 Day Overview Agenda

  • Introduction to ITIL
  • Service Management overview
  • Service Strategy Lifecycle (including case study)
  • Service Design Lifecycle (Including case study)
  • Service Transition Lifecycle (Including case study)
  • Service Operation Lifecycle (including case study)
  • Continual Service Improvement Lifecycle (including case study)
  • Functions
  • Conclusions

To view the course outline please ensure you have Adobe Reader installed.

Get Adobe Reader

Download ITILR - ITIL One Day Overview v0.2 (PDF)

| Powered by nopCommerce