Showing all 3 results

  • academy-it-hdaa-help-desk-training
    $2,000.00

    About this course

    Develop the skills to create exceptional customer experiences.

    Service desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

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  • academy-it-itil-foundations-training-adelaide
    $1,800.00

    About this Course

    Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate Exam at the end of the 3rd day of the course. This course also includes the ITIL® Pocket Book 2012 version (Official Title: An Introductory Overview of ITIL®).

    Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.

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  • academy-it-itil-foundations-training-adelaide
    $1,200.00

    About this course

    Upgrade your existing ITIL® V3 skills and knowledge to ITIL® 4 to keep in touch with the latest Best Practice methods.

    ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

     

    Our ITIL® 4 bridging course is designed to help participants who already have a solid comprehension of ITIL® V3 and have attained the ITIL® V3 Foundation Certificate. The course helps to gain an understanding of what’s new and different in the ITIL® 4 principles and relate ITIL® 4 to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.

    This course is supported by additional learning tools such as post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.

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