Description
Audience Profile
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
- Windows 11
- Devices
- Cloud services
- Apps
- Networking
- Hardware
The key responsibilities include resolving technical issues relating to:
- Windows 11 installation, upgrade, and migration
- Activation
- Performance
- User state
- Device synchronization
Other key responsibilities include:
- Configuring and troubleshooting local and remote network access
- Configuring and troubleshooting access to apps
- Troubleshooting access to data and printers
- Troubleshooting authentication, Endpoint security and policy
- OS and data recovery
The secondary audience for this course is IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
At Course Completion
After completing this course, students will be able to:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot start-up issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
- Configure and troubleshoot resource access.
- Implement remote connectivity.
- Deploy and troubleshoot applications.
- Maintain Windows 11 devices