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50331D – Windows Client , Enterprise Desktop Support Technician

$4,100.00

About this course

(Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.

PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

Course Outline

SKU: 50331D Categories: , , , Tag:

Description

Audience

This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

At Course Completion

After completing this course, students will be able to:

  • Manage and Maintain Windows devices locally or remotely
  • Manage Windows devices using a GUI or a command-line interface
  • Identify the Cause of and Resolve Networking Issues

Pre-requisites

Before attending this course, students must have

  • TCP/IP Troubleshooting skills
  • Experience working in a corporate domain environment
  • Experience using GUI and command-line troubleshooting tools
  • Experience installing and troubleshooting applications

Course Outline

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