Description
At Course Completion
After completing this ITIL® training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organisation work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfilment will be undertaken.
Prerequisites
There are no pre-requisites for this ITIL® training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service Management.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation. Copyright © Cobitism PTY LTD and AXELOS Limited 2019
