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$2,200.00Select options This product has multiple variants. The options may be chosen on the product pageAbout this Course
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate Exam at the end of the 3rd day of the course. This course also includes the ITIL® Pocket Book 2012 version (Official Title: An Introductory Overview of ITIL®).
Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.
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$1,850.00Select options This product has multiple variants. The options may be chosen on the product page
About this Course
Learn the language of IT Service Management and the processes that support it.
ITIL 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. ITIL 4 has also been designed to be compatible with ITIL v3 to further add knowledge to a time proven international framework.
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management.
ITIL 4 takes you through a more evolved view of a Service Value System (SVS) which is a new way to look at IT Service Management, providing a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This qualification is simply a ‘MUST HAVE’ for any organisation, department or individual concerned with improving IT Service Management and contributing to business value through excellence in service
