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$2,000.00Select optionsAbout this course
Develop the skills to create exceptional customer experiences.
Service desk professionals and support Centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
HDI Support Centre Analyst training focuses on service desk strategies for effective customer service, emphasising problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills and an introduction to ITIL® processes
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$4,100.00Select optionsAbout this course
This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
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$4,100.00Select options
About this course
This five-day, instructor-led course explains how to implement and configure new Windows Server 2016 features and functionality. This course is for information technology (IT) professionals who want to upgrade their technical skills from Windows Server 2008 or Windows Server 2012 to Windows Server 2016. This course presumes a high level of knowledge about previous Windows Server technologies and skills equivalent to the Microsoft Certified Solutions Associate (MCSA): Windows Server 2008 or Windows Server 2012 credential.
This course is not a product-upgrade course, detailing considerations for migrating and upgrading students’ specific environment to Windows Server 2016. Rather, this course provides updates to students’ existing Windows Server knowledge and skills, as they pertain to Windows Server 2016.
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$4,100.00Select options
About this course
This five-day course is intended for information technology (IT) professionals who have a basic knowledge of Windows Server. It is designed for professionals who have the primary responsibility of managing storage and computing with Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available in and applicable to Windows Server 2016.
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$4,100.00Select options
About this course
This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.
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$4,100.00Select options
About this course
The Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.
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$360.00Select optionsAbout this course
The skills and knowledge acquired in Microsoft Visio 2016 are sufficient to be able to create real-world drawings using the many shapes, stencils and templates provided with the software.
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$4,100.00Select options
About this course
(Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.
PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.
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$360.00Select optionsAbout this course
This hands-on beginner’s course aims to give the learner a sound grounding in the use of Microsoft Word 2016 to create everyday documents required either at work or at home. Particular emphasis is placed on developing accurate and well-designed documents. The course begins by showing the learner how to navigate around Microsoft Word 2016. It then quickly gets the learner to create a new document before moving onto features such as text manipulation and enhancement, creating and using tabs and tables, embellishing documents with clip art and pictures, creating multiple documents through merging and printing documents.
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